Mr. Justice J.D. Kapoor, President—Appellant is a dealer of air-conditioners running its business under the name and style of M/s. Leo Air Conditioning. Vide impugned order dated 4.6.2003 passed by the District Forum it has been directed to refund a sum of Rs. 19,600/- towards the cost of the air-conditioner which was found to be non-functional from day one beside a sum of Rs. 2,000/- as compensation for mental agony and harassment and Rs. 500/- as cost of litigation.

2. Feeling aggrieved by the impugned order, the appellant has preferred this appeal.

3. Admittedly the air-conditioner of 1.5 ton capacity was purchased by the respondent on payment of Rs. 19,600/- on 22.7.2001. However, the respondent found that the air-conditioner was of sub-standard quality which fact was brought to the notice of the appellant, upon which the appellant removed air-conditioner for replacement with new one but returned it only after repairing the compressor. Since the air-conditioner did not function at all, the respondent again approached the manufacturing concern who in turn wrote a letter to the General Manager of the manufacturing company mentioning therein that air-conditioner purchased by th