The complainant must substantiate allegations of negligence and deficiency in service with concrete material and original records.

Arijit Pasayat, J.—Challenge in this appeal is to the order dated 25th August, 1999 passed by the National Consumer Disputes Redressal Commission, New Delhi (in short ‘the Commission’). The appellant made a claim for compensation alleging that on the ground of medical negligence on the part of the respondents, he had suffered untold miseries and had spent a huge amount of money to get cured without any avail.

2. The background facts disclosed in the complaint were to the effect that the appellant visited the respondent No. 1-hospital as he was having urinary trouble. The respondent No. 2 with his team examined the complainant and advised him to undergo prostate operation. The complainant was admitted in the hospital on 10.1.1990 and was operated by respondent No. 2 on 11.1.1990. He was discharged from the hospital on 15.1.1990. At the time of discharge, he was advised to take some medicines and was told that he would be perfectly normal within one or two months. The complainant returned to his native place, i.e. Muzaffarnagar and duly followed the advice given and the treatments prescribed. Instead of getting relief, he started feeling acute pain in the thigh muscles and backbone. The tendency of continuous and regular flow of urine which had started immediately after the operation continued. He suffered high fever and increase in blood urea and as a result, his condition became very serious. He was again hospitalized in respondent No. 1’s hospital on 17.11.1990 in the Nephrology department and was discharged on 13.12.1990. Despite the medicines prescribed the problem of continuous urine flow was not cured. The respondents had advised that he should take the injection “Teflon”, which was not available in India and was available in America. The complainant wrote to a relative who lived in America for sending the injection. But the relative who happened to be a Doctor, advised the complainant not to take the injection as it had bad side effects and also not of much use in such cases. The complainant visited the hospital on a number of occasions but his problem continued. Same was due to the negligent acts on the part of respondent No. 2. Though the appellant was advised to use clamp all the time so that the urine may not flow but it was so painful to use the clamp that even after the use of clamp, there was no further development. Reference was made to the Text Book of Bailey and Love’s Short Practice of Surgery, 16th Edition, pages 1196 and 1197 to contend that the negligence of the respondents was established. Under these circumstances, the complainant claimed compensation of Rs. 40,00,000/- (Rupees forty lakhs only) on account of deficiency in service on the part of the respondents.

3. The complaint was resisted by the respondents. They contested the claim that the urine flow was continuous on account of any negligence while the operation was conducted. On the contrary, with reference to certain documents which were prepared at the time of discharge, it was submitted that there was no grievance of the nature, as indicated in the complaint petition. Long after about three years, the complaint was filed and never before that on any occasion any grievance was made by the appellant about the difficulties pointed out. It was highlighted that instead of making the grievance, as was made in the complaint, the complainant requested the hospital authorities to change the period for which he had treated, from four years, as recorded in the medical records, to four months, so that it would facilitate settlement of the insurance claims. Taking into account the materials on record, the Commission came to hold that the inference which the complainant wanted to be drawn from the mention of the word “Teflon’ in one of the documents produced would not make the position different. The Commission noted that it was not known as to who wrote the word `Teflon’ and if really it was by the Doctor prescribing the medicine, who was serving as a