Mr. Shama Bhat, Member—Complainant No. 1 is the wife and Complainant No. 2 is the minor son of the now deceased K. Shankar who was working for the Indian Railways as an Accounts Asstt. Since he had chest pain, he was admitted to Ramaiah Hospital, Bangalore on 9.7.2002 at about 8.00 Aa.m. Thereafter, he was shifted to OP 1 Hospital on the impression that OP 1 Hospital is a well known Hospital for treating heart patients. OP 2 being a heart specialist in OP 1 Hospital, examined the patient; subjected him to ECG (Echocardiogram) and thereafter advised the patient to undergo Angiogram, which was performed on him at about 6.30 p.m. on the same day. Angiogram revealed 2 blocks — one 100% and other 70%. The patient was advised to undergo Angioplasty with stenting after 4 or 5 days. The complainants contend that according to the Doctors at OP Hospital Angioplasty was preferable, when the patient was young when compared to the Coronary Bypass Surgery. It is contended that since the patient came from middle class family, he raised a sum of Rs. 2.40 lakh with much difficulty and remitted the same on 10.7.2002 as the cost of intended procedure. The procedure was tentatively scheduled for