Mr. Justice R.S. Mongia, President—This is an appeal by Reliance India Mobile against the order of the District Forum dated 14.9.2005 by which the complaint of the complainant was allowed in the following terms:

“Thus, we hold the opposite parties to be deficient in withdrawing the facility before the permitted due date for the payment of the outstanding as well as current bill amount. As regard compensation the complainant has not led any evidence about his having suffered any financial loss due to the non-availability of the outgoing calls. However, he deserves to be compensated for harassment, inconvenience and mental torture for which we allow a compensation of Rs. 2,000 with Rs. 500 as costs of the complaint which the opposite parties shall pay jointly and severally within a period of one month from the receipt of the copy of the order. Copy of this order be sent to the parties as per rules.”

2. The complainant was a subscriber of Reliance India Mobile having telephone No. 93162-17074. The only point for determination is whether before the expiry of due date of payment can the telephone be disconnected or the facility of outgoing calls be barred? A bill dated 1.11.2004 for