Senior Superintendent of Post Offices, Panaji, Goa - Appellant
Versus
Melita Lobo - Respondent
Decided On : 03/09/1991
Appeal No. 7 of 1991
Advocates Appeared :
Mr. Sharma,Miss Odette Lobo

Headnote:(i) Consumer Protection Act, 1986 - Sections 2 & 14 - Indian Post Office Act, 1948Section 48 - Whether postal authorities are exempted from payment of compensation in case of loss of money order? - No; the postal department is not immune from the payment of compensation, if its negligence is established under the Consumer Protection Act.

       (Paras 3 & 4)

       (ii) Consumer Protection Act, 1986 - Sections 2 & 14 - Complainant sent Rs. 1,000/- by money order under speed post facility Money order received after a week- Delay due to negligence of postal authority- Daughter of complainant to whom money order was sent had to over stay in Bombay for a week Compensation of Rs. 1,150 awarded by the Dist.

       Forum is justified - Appeal is liable to be dismissed. (Para 5)

       Result - Appeal dismissed with cost

       IMPORTANT POINT

       Claim for compensation under the Consumer Protection Act is maintainable against the Postal Department if its negligence in the service is established.