President, Marwar Upbhokta Sewa Samiti - Appellant
Versus
Secretary, P.H.E.D. & Ors. - Respondent
Decided On : 04/10/1991
Complaint Case No. 116/90
.

Headnote:(i) Consumer Protection Act, 1986 Sections 12, 14 and 17 - Complainant against P.H.E.D. praying for refund of an amount-The claim is founded on the basis of the water consumed by the consumers from 1981 - 1989 - The refund bas been claimed by the President on behalf of the consumers of that locality - Whether can be granted ? - (No, the reliefs which a Consumer Forum can grant are only those enumerated in Section 14(1) of the Act). (Para 3)

       (ii) Consumer Protection Act, 1986-Sections 12, 14 & 17 - Prayer for direction to the Department that until it does make available the fixed quantity of water, each bill for the water should be sent for Rs. 6.75 instead of Rs. 16/- - Such a relief is not contemplated u/s. 14(1) of the Act- To modify the rate or reducing the same has to be done by the Rules or the notification. (Paras 3 & 4)

       Result: Complaint dismissed.

       IMPORTANT POINT

       To modify the water supply rate or reducing the same has to be done by the Rules or the notification and the Consumer Forum is not empowered to give any such direction to the Department.