Mr. B.K. Taimni, Member—Appellant was the opposite party before the State Consumer Disputes Redressal Commission, Orissa (hereinafter referred to as State Commission), where the respondent/complainant had filed a complaint alleging deficiency in service on the part of the Appellant.

2. The basic facts leading to filing the complaint, as alleged in complaint, were that the respondent/complainant who is a Doctor by profession, decided to purchase a Laparoscopy Set, Type-III, Model 3, from the Appellant/Opposite Party for use in her operation theatre to give better service to the patient. Invoice was provided by the Regional Sales Manager Mr. Ghosh. The equipment was supplied. But it was the case of the complainant that certain parts such as Silicon Tube, Carbon Dioxide Cylinder and Spatula were never supplied despite having received full payment by the appellant. The complainant approached their Kolkata Office but when the complainant’s representative reached to Kolkata Office to find out about the details of supply of these parts, he came empty handed as the Appellant’s Office had shifted its known address to some other place without giving out the new address. In such circumst