Mr. Justice Sunil Kumar Garg, President — This appeal under Section 15 of the Consumer Protection Act, 1986 (hereinafter referred to as “the Act of 1986”) has been filed by the appellants against the order dated 23.10.1996 passed by the learned District Forum, Churu in Case No. 431/1996 by which the complaint filed by the complainant-respondent under Section 12 of the Act of 1986 was allowed in the manner that the appellants were directed to pay to the complainant respondent a sum of Rs. 1,000 as compensation and Rs. 200 as cost of litigation within two months.

2. It may be stated here that on 20.1.1994, the complainant respondent along with his colleagues had purchased tickets bearing Nos. 72138 to 72140 from Jaipur Railway Station for travelling in Train No. 9711 from Jaipur to Churu. The train had reached at Railway Station Laxmangarh on time, but since there was derailment of goods train near Fatehpur, therefore, the train in question was stopped at Laxmangarh Railway Station and it had reached Churu with delay of 10-12 hours from scheduled time table. The learned District Forum, Churu has observed that if there was derailment, appellants must have made alternative arrangem