P.M. Chauhan, President - This appeal is directed against the order by the District Consumer Disputes Redressal Forum, Valsad at

Navsari holding that the appellants were negligent in handling the parcels and because of their negligence, the address on the post parcel were besmeared/obliterated and, therefore, could not be sent by the post office at Bombay to the addressee at Japan and, therefore, the respondent-complainant suffered loss. The District Consumer Disputes Redressal Forum condoned the contention that the appellants were protected under the provisions of Section 6 of the Post Offices Act and, therefore, not liable for any damages or compensation.

2. The respondent handed over three samples to be delivered at Japan, Singapore and Rishikesh at the G.I.D.C. post office at Vapi. the samples of the product to be sent to Japan valued at Rs. 1000/-, that of to be sent to Singapore valued at Rs. 380/- and the sample for Rishikesh valued at Rs. 25/-. Out of the three parcels booked on 13.7.1992, two parcels were returned after about two months in torn condition and the respondent on enquiry came to know that the postal authorities had sent the parcel to the main post office a