M.V. Viswanathan, Judicial Member—The above Consumer complaint is filed by the Kerala State Electricity Board against the opposite party M/s Omega Elevators alleging deficiency of service on the part of the opposite parties in effecting Supply, Erection and After Sale Service of 5 lifts installed at the Vaidyuthi Bhavan Building, Pattom of the opposite party, KSEB. The complainants (KSEB) have also alleged manufacturing defects in the said 5 lifts supplied and installed at the Vaidyuthi Bhavan Building of KSEB. It is further alleged that even during the warranty period there were defects noticed in the said lifts and the matter was informed the opposite parties, but they could not rectify the defects and the said defects were continuing with the aforesaid 5 lifts installed at the Vaidyuthi Bhavan Building of KSEB. The complainants prayed for refund of the sum of Rs.63,16,000 spent by the complainants for installation of the said 5 lifts or in the alternative to replace the said 5 lifts at the cost of the opposite parties. They also claimed compensation of Rs. 25,00,000 for the hardships and injuries suffered by the opposite parties and their employees and guests.

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