Anupam Dasgupta Member—This appeal challenges the order dated 27.3.2009 of the Delhi State Consumer Disputes Redressal Commission, Delhi (in short, ‘the State Commission’) in complaint case No. C-185/2000. By this order, the State Commission held the appellant Lufthansa German Airlines (original opposite parties) guilty of deficiency in service in failing to adequately assist the Director and the Executive Secretary of the Indian National Science Academy (INSA)—the complainant before the State Commission—at Frankfurt airport in catching the connecting flight to Paris so that they could reach Dakar, Senegal. These two Indian delegates, passengers of the appellant airlines, had to reach Dakar latest by the evening of 22.11.1999 so as to be able to attend the 7th General Assembly conference of the Third World Academy of Science (TWAS) which was to be held at Dakar during 23-26.11.1999. Allowing the complaint, State Commission directed the appellant airlines to pay a compensation of Rs.2.5 lakh on account of harassment, etc., and cost of Rs.10,000/- to the complainant.

2 (i) The facts and allegations leading to the complaint have been recorded in detail in the impugned order.

(ii)