R.K. Batta, Member—The son of the complainant, Sanjeev Arora, aged 24 years was taking treatment for cough and breathing problem from Dr. Bansal who referred him to St. Stephen Hospital (hereinafter referred as ‘OP Hospital’s) on 9.4.1998 for treatment of his illness which was diagnosed as pneumonia. Sanjeev Arora was admitted in a private ward of OP hospital. According to the complainant, there was gross, culpable and willful neglect on the part of the OPs inasmuch as his son Sanjeev Arora was not attended to or examined for 18 hours after his admission that is to say from 9 p.m. on 9.4.1998 till 3 p.m. on 10.4:1998 either by senior doctors or even by OP No. 2 who was Doctor in charge for treatment of Sanjeev Arora. It has been specifically stated that no medicine was administered to Sanjeev Arora even though the patient suffered from serious ailment; namely, pneumonia and he required prompt treatment as well as medical care and attention. It is further stated by the complainant that even inspite of repeated requests neither OP No.2 nor any other doctor of the unit attended to his son, or examined him or commenced treatment. Belatedly, Sanjeev Arora was put on artificial res