M.V. Viswanathan, Judicial member—The appellants were the opposite parties and respondent was the complainant in CC26/2008 on the file of CDRF, Kasaragode. The complaint therein was filed alleging deficiency of service on the part of the opposite party/Canara Bank, Kanhangadu Branch in reducing the rate of interest from 13% to12% and thereby claimed a sum of Rs.55,843 as the loss suffered by the complainant. The opposite parties entered appearance and denied the alleged deficiency of service on their part. They contended that the rate of interest for fixed deposits over 3 years were reduced to 12% from 14.7.1997 as per RBI guidelines and that the Kamadhenu Fixed Deposit Receipt issued to the complainant was due to a mistake and the said mistake was corrected within one year of deposit after duly intimating the complainant. Thus, the opposite parties prayed for dismissal of the complaint.

2. Before the Forum below Ex. A1 fixed deposit receipt was marked on the side of the complainant and B1 to B3 documents on the side of the opposite parties. After hearing both sides, the Forum below passed the impugned order dated 30th July 2008 allowing the complaint and directing the oppo