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2011(1) CPR 37 (NC)
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION,
NEW DELHI
K.S. Gupta, President and Justice R.K. Batta, Member
R.P. Bhola (Dr.) & Ors. — Complainants
versus
V.K. Mehta (Dr.) & Ors. — Opposite Parties
Original Petition No. 19 of 2001
Decided on : 11-8-2010

Counsel for the Parties:
For the Complainants:Mr. Tom Joseph, Mr. K. V. Gopi, Advocates.
For the Opposite Parties:Ms. Roohi K. Handoo, for Mr. Kohli and Associates, Advocate.

IMPORTANT POINT
Where the stand of the complainant in the complaint alleging medical negligence suffered from serious infirmity and had not been substantiated by any cogent evidence or material and many of the allegations made in the complaint were not found to be correct then it was held that Complainants failed to make out any case of medical negligence on the part of the opposite parties so as to justify any compensation.

Headnote:Consumer Protection Act,1986-Section 2(1)(g)-Medical Negligence-Operation for removal of stones in the gal bladder-Death of complainant’s wife during operation- All the opposite parties stated that they had suggested complainant to get post-mortem done, but he declined- If the stand taken by complainant is accepted that deceased was allured to undergo operation and was not given second thought and even consent was not taken for the operation and that oxygen and other necessary equipments were not available, then in such a situation he would have insisted for post-mortem of the deceased- The fact that he did not insist for the post-mortem of deceased itself showed that stand taken by complainant was completely an afterthought- Complainants also raised issued of non-availability of oxygen cylinder and non-registration of the clinic in question-However All the four Doctors OPs 1 to 4 confirmed that oxygen cylinder was available and all necessary equipments including ventilator were there- On the question of registration was submitted that registration had been applied for and was subsequently granted-Allegation of complainants that no papers/documents or operation notes were furnished to complainant was also not proved- Again allegation that OP-l took the dead body of complainant’s wife in his Car and threw it at the place of the complainant was not proved- On the contrary, evidence on record that ambulance was provided by the opposite party clinic for taking the dead body of the deceased from the hospital to AIIMS for the purpose of donating eyes-The stand of the complainant in the complaint suffered from serious infirmity and had not been substantiated by any cogent evidence or material and many of the allegations made in the complaint were not found to be correct-Complainants failed to make out any case of medical negligence on the part of the opposite parties so as to justify any compensation-Complaint dismissed. (Paras 19 to 25)

       

ORDER

R.K. Batta, Member — The case of the complainant is that Dr. (Mrs.) V.K. Bhola, who was wife of complainant No.1 Dr. –R.P. Bhola and mother of complainant Nos. 2 to 4, had pain in the abdomen on 5.8.1999. Dr. RP. Bhola and his late wife Dr. (Mrs.) V.K. Bhola consulted OP-1 Dr. V.K. Mehta at his clinic OP- 5 and they were informed that Dr. (Mrs.) V.K. Bhola had stones in the gal bladder. Dr. V.K. Mehta, without taking ultrasound of abdomen of Dr. (Mrs.) V.K. Bhola came to the conclusion that she had stones in the gal bladder. This conclusion was arrived at in a great haste. It has been contended that Dr. V.K. Mehta assured and allured them that OPs 5 and 6 were duly recognised and registered with Government authorities and that the operation theatre of OP-5 was well equipped with all necessary equipments and life saving methods required in case of emergency. He was also informed that the operation would hardly take half an hour and there will be hardly one or two cuts in the body as is the case in laproscopic operations. Dr. V.K. Mehta demanded an amount of Rs. 20,000 as advance payment, which was arranged by Dr. R.P. Bhola and was given to Dr. V.K. Mehta. However, no receipt was issued on the pretext that the accountant had left and Dr. V.K. Mehta assured that the receipt would be issued on 6.8.2000.

2. On 6.8.1999 Dr. (Mrs.) V.K. Bhola entertained certain doubts and was to get the operation postponed but OPs 1 to 4 somehow assured and allured Dr. (Mrs.) V.K. Bhola and took her to the operation theatre. She was not permitted to given even a second thought. The opposite parties did not even wait to take consent of Dr. R.P. Bhola or consent of Dr. (Mrs.) V.K. Bhola for operation. Dr. Bhola went to the clinic OP-5 as Dr. (Mrs.) V.K. Bhola had not returned and was shocked to know that the OPs 1 to 4 were conducting laproscopic operation on her. Dr. R.P. Bhola noticed Dr. V.K. Mehta coming out of operation theatre two or three times and he telephoned various persons including agency who supplied oxygen which shows the non-availability of life saving items like oxygen in the operation theatre. The operation took considerable time and at about 12.00 noon OPs 1 to 4 came out of the operation theatre and informed Dr. R.P. Bhola that Dr. (Mrs.) V.K. Bhola had expired during the operation. Dr. V.K. Mehta, in great haste took the dead body of late Dr. (Mrs.) V.K. Bhola in his car and threw it at the place of the complainant. No papers/documents were given by the opposite parties to the complainants in respect of the operation. In fact, no document was prepared prior to the operation or during the operation. After the cremation and completion of necessary rituals Dr. R.P. Bhola met Dr. V.K. Mehta and was shocked to know that the opposite parties had not prepared any document nor had kept any record and informed him that the records would be got prepared from OP-2 Dr. M.S. Lathar. On 18.8.1999 OPs delivered a few papers to the complainants which appeared to be cooked up, concocted and manipulated to save the skin of the opposite parties. The documents handed over to the complainants did not bear the signatures of OP, 3 Dr. Neeraj Aggarwal and OP-4 Dr. S.K. Chhabra, who had conducted the operation. All the papers were signed by Dr. V.K. Mehta alone. According to the complainants, pre and post operation conduct of the opposite parties confirmed that there was negligence in the operation of Dr. (Mrs.) V.K. Bhola, which resulted in her untimely death.

3. The complainant had filed complaint with the police and thereafter a complaint case was filed against OPs 1 to 4 in the Court of A.C.M.M., Patiala House, New Delhi under Sections 304, 120, 165,468,470 and 471 of IPC It is alleged that the operation was conducted without fulfilling the requisite formalities, without carrying out requisite and proper tests or ultrasound and no proper anaesthetic tests were done by competent Anaesthetist which should have been done before operation is conducted





























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