R.K. Batta, Member — The case of the complainant is that Dr. (Mrs.) V.K. Bhola, who was wife of complainant No.1 Dr. –R.P. Bhola and mother of complainant Nos. 2 to 4, had pain in the abdomen on 5.8.1999. Dr. RP. Bhola and his late wife Dr. (Mrs.) V.K. Bhola consulted OP-1 Dr. V.K. Mehta at his clinic OP- 5 and they were informed that Dr. (Mrs.) V.K. Bhola had stones in the gal bladder. Dr. V.K. Mehta, without taking ultrasound of abdomen of Dr. (Mrs.) V.K. Bhola came to the conclusion that she had stones in the gal bladder. This conclusion was arrived at in a great haste. It has been contended that Dr. V.K. Mehta assured and allured them that OPs 5 and 6 were duly recognised and registered with Government authorities and that the operation theatre of OP-5 was well equipped with all necessary equipments and life saving methods required in case of emergency. He was also informed that the operation would hardly take half an hour and there will be hardly one or two cuts in the body as is the case in laproscopic operations. Dr. V.K. Mehta demanded an amount of Rs. 20,000 as advance payment, which was arranged by Dr. R.P. Bhola and was given to Dr. V.K. Mehta. However, no receipt w