Mrs. Vineeta Rai, Member—St. Stephens Hospital (hereinafter referred to as the ‘Petitioner’) have filed the present revision petition against the order of the State Consumer Disputes Redressal Commission, Delhi (hereinafter referred to the as the ‘State Commission’) which rejected its appeal in favour of Johri Mal(hereinafter referred to the as the ‘Respondent’) and three others (i.e. his son and two daughters) who were the original complainants before the District Forum.

2. The facts of the case according to the Respondent are that his wife, Smt. Vimla Devi was admitted to the Petitioner/Hospital on 03.01.1997 for the treatment of arthritis upto 14.01.1997 during which period her spinal chord was broken on account of the negligence of the Petitioner’s doctors and staff. The Respondent, therefore, got his wife discharged from the hospital on 14.01.1997 and lodged a claim for damages/compensation on account of the above negligence. However, the Petitioner assured him of better treatment and, therefore, he agreed to continue her treatment upto 27.05.1997 when she was discharged by the Petitioner on the grounds that her condition had improved. Petitioner prescribed visits to th