Mrs. Vineeta Rai, Member— The present revision petition has been filed by Marie Stopes Clinic & Anr. (hereinafter referred to as the ‘Petitioners’) against the order of the State Consumer Disputes Redressal Commission, Madhya Pradesh (hereinafter referred to as the ‘State Commission’) in favour of one Guddi Bai (hereinafter referred to as the ‘Respondent’) who was the original complainant before the District Forum.

The facts of the case according to the Respondent are that because of the poor economic condition of her husband who is a daily wage labourer, and because she already had two sons one of whom was handicapped, she contacted the Petitioners for conducting a sterilization operation. The Petitioner/Clinic took Rs.400/- from her and performed the operation on 19.03.2002 and also assured her on two or three occasions when she went for a check-up that the sterilization was successful and she would not conceive any more children. However, after a few months she felt some heaviness in her abdomen and her monthly menstruation also ceased and apprehending that she was pregnant, she again went to the Petitioner/Clinic who confirmed that the sterilization had failed and she wa