Mrs. Vineeta Rai, Member—The present revision petition has been filed by Sapna Photostat (hereinafter referred to as the ‘Petitioner’) being aggrieved by the order of the State Consumer Disputes Redressal Commission, Himachal Pradesh (hereinafter referred to as the ‘State Commission’) in favour of M/s Excel Marketing Corporation & Another(hereinafter referred to as the ‘Respondents’).

2. The brief facts of the case are that the Petitioner who was the original complainant before the District Forum has alleged that she is an old lady engaged in Photostat work on a modest scale for self livelihood in her home in Shimla. For this purpose she had purchased a Photocopier Machine Model FT-4615 from M/s RPG Ricoh Ltd. with whom she entered into a service agreement for providing full service to the photocopier in respect of all the spares and consumables required for its running. In lieu of this service she was required to pay 29 paise per copy of the Photostat work done which was revised to 33 paise per copy. In February, 1999 M/s Ricoh India Ltd. informed the Petitioner that their authorized business associate i.e. Excel Marketing Corporation would henceforth provide full service