J.M. Malik, Presiding Member—The Complainant, M/s. Jindal Photo Films Ltd., has filed this complaint on 16.08.2000, against the Carrier, M/s. Navrang Roadways, OP1, who did not appear and was proceeded against ex-parte, vide order dated 21.10.2009 and against National Insurance Company Ltd., OP2. The factual matrix of this case is as follows. The complainant transacts the business of bulk supply of photography colour paper and related material, etc., under the brand name of ‘Fuji’. The Complainant has got various Branches and customers. On 22.09.1997, the Complainant, through its Ghaziabad Branch, had entrusted the consignment of 250 boxes of colour paper containing 500 roles to the Carrier, OP1, for its carriage from Ghaziabad to Varanasi, where the goods were to be delivered to its customer, M/s. Navjyothi Agency, Varanasi. OP1 issued Consignment Note in this context. The said Consignment was fully insured with the National Insurance Company Ltd., OP2.

2. The Consignment did not reach the destination. On 03.10.1997, the Complainant Company enquired from OP1 and lodged a report regarding theft with the Police, Ghaziabad. In the meantime, it transpired that the above said consi