S.K. Naik, Member—This revision petition is directed against the order dated 1st of June, 2012 of the State Consumer Disputes Redressal Commission, U.T. Chandigarh (for short the State Commission) passed in First Appeal No. 32 of 2012. By the said order the State Commission has set aside the order of the District Consumer Disputes Redressal Forum-I, U.T. Chandigarh (for short the District Forum) passed in favour of the petitioner/complainant, thereby dismissing her complaint.

2. Facts of the case, in brief, are that the petitioner/complainant had obtained a housing loan from respondent no.1/ICICI Home Finance Co. Ltd., which was foreclosed by paying the foreclosure charges. However, at the time of sanctioning the loan, the petitioner/complainant had obtained a life insurance policy allegedly as a mandatory requirement to cover the sanctioned loan amount against any contingency and had paid a sum of Rs.2,68,000/- towards the one time premium. The policy was to cover a period of 20 years. Subsequently, the petitioner/complainant was refunded a sum of Rs.19,474/- out of the said premium amount perhaps due to an excess charge levied on her.

3. When the entire loan amount was foreclo