Dhanraj Khamatkar, Member—This is a complaint filed by Ms. Leena Prabhoo against Raja Rani Travels Pvt. Ltd. and its Directors, Mr. Abhijit Patil and Mr.Vishwajeet Patil, under the Consumer Protection Act, 1986, alleging deficiency in service.

2. The facts can be summarized as under:

It is stated that in the year 2010, Shri Barve of Veer Savarkar Kendra’s and the Complainant’s father Dr.Ramesh Prabhoo enlisted the Opponents to organize the special trip to Marseilles, France to commemorate the 100th anniversary of the historic jump of Shri Savarkar near the shores of Marseilles on 8th July, 2010. There were 250 people in the tour. After the programme the father of the Complainant, mother and herself decided to divert their itinerary from the group to Venice from whereon they were to take six nights cruise and return journey to Mumbai. This journey was also accepted and executed by the Opponents. The Complainants paid Rs.1,65,000/- plus Rs.12,000/- and Rs.1,57,250/- each for the mother and the father.

The Complainant alleged that during the planning stage itself she noticed that the Agent assigned by the Opponents to facilitate the travel from Marseilles to Venice and back t