Dr. B.C. Gupta, Member—This appeal has been filed under section 19 of the Consumer Protection Act, 1986 against the impugned order dated 22.07.2011, passed by the West Bengal State Consumer Disputes Redressal Commission (for short ‘the State Commission’) in Consumer Complaint No. CC/08/72, “Sumona Bagachi (Bhattacharya) & ors. versus M/s Ratnakar Properties Pvt. Ltd. & ors.,” vide which the complaint filed by the present respondents 1 & 2 was allowed.

2. Brief facts of the case are that the complainants / respondents 1&2 filed the consumer complaint in question, alleging deficiency in service on the part of the OPs in respect of non-execution of registration of conveyance deed in respect of three flats in question. The OP 1 and present respondent 3, M/s Ratnakar Properties Pvt. Ltd., is the builder / developer. The OP 2, Smt. Nirmala Banik was the sole owner of municipal premises – 26 A, Hindustan Park, Police Station Gariahat, Kolkata, comprising land and building. After the death of the said Nirmala Banik, OP 2, the present petitioner, Chandan Banik and respondents 4 & 5, Ashim Banik and Ashis Banik were impleaded as legal representatives of Smt. Nirmala Banik. The petition