Dr. B.C. Gupta, Member—This appeal has been filed under section 19 of the Consumer Protection Act, 1986 against the impugnedORDER dated 07.11.2013 passed by the Rajasthan State Consumer Disputes Redressal Commission (for short ‘the State Commission’) in Consumer Complaint No. 2/2011, vide which the complaint filed by M/s Hasti Petro Chemicals & Shipping Ltd. against the present petitioners/OPs was allowed and the OPs were directed to replace the alleged defective truck with a new one within a period of two months. It was also directed that if it was not possible to replace the truck, the OPs shall pay an amount of Rs.13,02,918/- to the complainant alongwith interest @9% p.a. from the date of filing the complaint. The OPs were also directed to pay a consolidated amount of Rs.5 lakh to the complainant as compensation for mental agony and financial loss and Rs.25,000/- as cost of litigation.

2. Brief facts of the case are that the complainant M/s Hasti Petro Chemicals & Shipping Ltd., deals in the business of transportation of domestic and exim cargo, warehousing, fuel stations, container repair yard, truck-trailer repair workshop and having its own inland container depots at Jod