Dr. B.C. Gupta, Member—These two First Appeals have been filed under Section 15 of the Consumer Protection Act, 1986 against the impugnedORDER dated 25.09.2013, passed by the Tamilnadu State Consumer Disputes Redressal Commission, Chennai (for short ‘the State Commission’) in consumer complaint No. 92 of 2011, filed by the complainant/appellant R. Suyamb Ananthan & Ors., vide which the said complaint was partly allowed. Both the parties have filed appeals against thisORDER, which are being disposed off by thisORDER and a copy of the same should be placed on each file.

2. Briefly stated, the facts of the case are that there are six complainants consisting of R. Suyamb Ananthan, his wife S. Chitra, his son S. Pradheep, his daughter S. Janani, his wife’s brother, P. Muruganantham and their family friend S. Shafiq Ali Ahamed. The complainants’ party decided to go on a foreign tour covering Thailand and Singapore for a week in May, 2011, for which they made bookings with the opposite party-M/s. Cox & Kings at their office in Chennai. It has been stated that a total sum of Rs.5,61,000/- was paid for the said bookings. The complainants have alleged that at the time of booking the t