C.C. Pant, Member—This appeal, under Section 15 of the Consumer Protection Act, 1986, is directed against theORDER dated 27.01.2012 passed by the District Forum, Haridwar, in consumer complaint No. 207 of 2011, whereby the District Forum has allowed the consumer complaint and has directed the Opposite parties to pay to the complainant a sum of Rs. 2,500/-, within a month from the date of theORDER.

2. The facts of the case, in brief, are that the complainant – Sh. Amit Srivastava had sent “Net Connector” to Varanasi on 18.04.2011 by Postal Department’s Speed Post service from the Post Office, Har ki Paudi, Haridwar. The Postal Department could not deliver the speed-post article to the addressee. After seven days, when the said parcel could not reach its destination, the complainant went to the Post Office and asked about the status of parcel, but he could not get any satisfactory reply. According to the complainant, the said parcel has not reached its destination till now. Thus, alleging deficiency in service on the part of the Postal Department, the complainant filed a consumer complaint before the District Forum, Haridwar. The District Forum, after an appreciation of the facts