K.S. Chaudhari, Presiding Member—This revision petition has been filed by the petitioner against the order dated 24.04.2013 passed by the Orissa State Consumer Disputes Redressal Commission, Cuttack (in short, ‘the State Commission’) in Appeal No. 892 of 2012 – Station Superintendent & Ors. Vs. H. Bokhari & Ors. by which, while dismissing appeal, order of District Forum allowing complaint was upheld.

2. Brief facts of the case are that complainants/respondents who are senior citizens booked their tickets for return journey on 5.3.2012 from New Delhi to Bhadrak by Nandankanan Express with waiting list nos. 165, 166 and 167, but their tickets could not be confirmed till 5.3.2012. It was further submitted that one Fazal Karim senior citizen booked one reservation ticket in the same train from New Delhi to Bhadrak for the same date after 10 days and got confirmed reservation. Complainants were forced to return on 5.3.2012 in standing position and suffered a lot physically and mentally. Alleging deficiency on the part of OP, complainants filed complaint before District Forum. OPs resisted complaint and submitted that in case of reservation not confirmed; complainants should have can