Suresh Chandra, Member—Brief facts of this case which led to filing of this revision petition are that the petitioner who is the original complainant in this case took a home loan of Rs.25,50,000/- from the respondent/opposite party on 1.12.2007 and the rate of interest agreed between the parties was 10.5% floating interest. Six months later, the respondent increased the rate of interest by 1.5% and charged at 12%. Thereafter, again in the month of March, 2009 the interest was reduced to 11%. It is alleged that even though the interest rate was reduced by the RBI at 4%, the respondent did not reduce interest proportionately. It was the grievance of the complainant/petitioner that rate of interest fixed for the new loans was 8.5% to 9% but the respondent/opposite party was charging 11% from the complainant who was an old customer. According to the petitioner, the same rate of interest as was applicable to the new customers should have been charged from the old customer also. It is stated that the complainant/petitioner pre-closed the account as he got the loan from another bank which charged lesser rate of interest. His grievance was that at the time of pre-closure, the respond