Mrs. Rekha Gupta, Member—Revision Petition no.4749 of 2013 has been filed against the judgment and order dated 01.10.2013 passed by the Rajasthan State Consumer Disputes Redressal Commission, Jaipur (‘the State Commission’) in First Appeal no.328 of 2012.

2. The facts of the case as per the respondent/ complainant are that the respondent’s vehicle number RJ 01 SJ 9942 was stolen on the night of 17.12.2010 from the rented house of the respondent by some unknown person, for which an FIR no.442 of 2010 had been lodged with police station Kekri. The police submitted a final untraced report of the property.

3. The respondent intimated the company regarding the theft of the above said vehicle on its Toll Free number 1800 180 7474 and intimated to the agent on 18.12.2010 whereby the respondent was informed to give written information to the Branch Manager, Shriram General Insurance Company Ltd., Third Floor, Amar Plaza Tower, Opposite Daulat Bagh, Ajmer along with copy of the FIR and other documents. The respondent sent the copy of the FIR to the Branch Office at Ajmer immediately after receiving the same from the police station, after completion of all the formalities the petitioner –