V.K.JAIN, B.C.GUPTA
Jagrut Nagrik – Appellant
Versus
Secretary, Ministry of Civil Aviation – Respondent
V.K. Jain, Presiding Member—The complainant No.1 Jagrut Nagrik is a Public Trust, registered under the Bombay Public Trust and Societies Act and is stated to be working as a Voluntary Consumer Association, providing legal help to the consumers and undertaking activities for their awakening. According to the complainants, airlines have been advertising sale of tickets on throwaway prices, ranging from Rs.0/- to Rs.999/- while in fact, charging much much more than the price advertised by them. The respondent airlines, according to the complainant, are thereby misrepresenting the passengers, through misleading advertisements, as regard the fare being charged by them. This is also the case of the complainants that the airlines are charging fuel surcharge, congestion charges and transaction fee, which is much higher than their actual cost in this regard. The aforesaid action of the airlines, according to the complainants amounts to unfair trade practice and deficiency in the services to the passengers. The complainant are therefore before this Commission, seeking Rs.10,00,00,000/- as punitive charges from each of the respondent airlines. They are also seeking direction to the Gover
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