Petitioner is present in person. Counsel for the respondent No.1 is present. Arguments heard.

2. The petitioner, Yogendra Babu Sharma, got the booking, for four persons, from England from Bhraman Tours & Travels-OP No.1, British Airways-OP No.2. Firstly the travel agent was asked to book tickets from London to Delhi on 01-08-2011 and return ticket on 31-08-2011. Subsequently, the complainant wanted to change his programme. He sent an email letter to the respondent changing his itinerary and requesting that he will be coming to Delhi on 16-12-2011 and would like to go back on 30-12-2011. This email was sent on 28-07-2011.

3. To the said request the respondent No.1 replied on 29-07-2011. The relevant extract of the said email is reproduced as hereunder:

“Kindly find charges as levied for change of itinerary

Change penalty (GBP 100 – about INR 7500)

Plus (Change of fare – INR 17052)

Plus (Change of taxes and surcharges from previous ticket-INR1888)

Total charges - INR 26440 per person

You may get it confirmed from BA office in London. Even London office can make necessary changes and can reissue you tickets after relevant fee and charges.

Hope the above is in order.”

4. Two f