J.M. Malik, Presiding Member—M/s. Advanced Health Care Resources India Pvt. Ltd., the complainant No. 1 is a private limited company. The complainant took loan from Corporation Bank for the purchase of MRI Machine which comprises of three components namely:

(i) GE Vector Mri System (inclusive of all types of coils camera with console & system, C Spin,

(ii) Brain Coil, Shoulder Coil, Magnet: Model Vectra GE 39232 AG SL NO.498 AGFA Scopix LT 28 Lase,

(iii) Console & OFC Chiller – 2002.

The said MRI machine was installed at complainant’s Kerala MRI Centre, Lissile Hospital Campus, Ernakulam. The complainant got this machinery insured from the New India Assurance Co. Ltd., OP, in this case. The insurance policy was renewed from year to year. The last insurance policy issued by the insurance company OP was valid for the period from 30.04.2007 to 29.04.2008, the copy of which has been placed on record as Exhibit C1.

2. The said MRI machine suffered a breakdown on 09.02.2008 and became totally non-functional. The information was furnished to the insurance company on 11.02.2008. The copy of letter is annexed with the complaint as Annexure C2. M/s. Wipro GE Healthcare is the authorised