V.K. Jain, Presiding Member—The complainant/respondent purchased a vehicle at the total cost of Rs.12,21,646/-, including loan of Rs.10,35,000/- taken from the petitioner company. The said loan taken from the petitioner was repayable in 47 monthly installments of Rs.29,713/- each. The complainant made payment of Rs.4,85,426/- to the petitioner towards repayment of the said loan. He however defaulted in further payment of the said loan, as a result of which, the vehicle was seized by the petitioner company on 12.06.2010, when it was transporting certain goods from Haldia to Kharagpur and the complainant was not present in the said vehicle. The case of the complainant is that the representative of the petitioner made his driver get down from the vehicle and sign an inventory list, whereafter the vehicle was possessed by them. This is also the case of the complainant that when he approached the concerned office of the petitioner company for release of the vehicle, he was told that it would be released only if the entire outstanding amount was repaid by him. Alleging deficiency on the part of the petitioner in rendering services to him, the complainant approached the concerned Dis