Mrs. Rekha Gupta, Presiding Member—The present revision petition has been filed against the judgment dated 04.12.2014 of the Punjab State Consumer Disputes Redressal Commission, Chandigarh (‘the State Commission’) in Appeal no. 1172 of 2012.

2. The facts of the case as per the respondent/ complainant are that Shri Bimal Kumar got an insurance policy named ‘Met Smart Platinum Unit Linked Life Insurance Plan’ for a period of 62 years with premium paying term of 5 years along with accidental benefits on payment of Rs.10,000/- on 01.02.2011 with the petitioners. The total sum assured was Rs.9,90,000/-. It was the case of the respondent that unfortunately on 13.03.2011, Shri Bimal Kumar died due snake bite. The respondents being the legal heirs of the deceased Bimal Kumar filed a claim with the petitioners to review the claim. By a letter dated 15.07.2011 the petitioners demanded the matriculation certificate of the deceased Bimal Kumar to process the claim. Qua on receiving the documents by the petitioners, an acknowledgement letter dated 01.08.2011 was received by the respondents.

3. The respondents were surprised to receive a telephonic message from the petitioners on 13.09.2011 a