Dr. B.C. Gupta, Presiding Member—In this first appeal, filed under Section 19, read with Section 21(a)(ii) of the Consumer Protection Act, 1986, challenge has been made to the impugned order dated 1.11.2010, passed by the Delhi State Consumer Disputes Redressal Commission ( hereinafter referred as the ‘State Commission’) in Consumer Complaint No.C-9/01, vide which, the said complaint stood dismissed.

2. The brief facts of the case are that the complainant/appellant Devender Malhotra, who is stated to be the sole proprietor of M/s Balaji Industries, 112, Gagan Vihar Extension, New Delhi is engaged in the business of printing of packing material such as, laminates, pouches, packets etc. and his unit consists of printing machines and processing machines and he purchases the raw-material for the said printing job, done for various industries. The printing job is done on polyester film and after that, coating of lamination is done with the help of printed polyester material and in the process, several chemicals, mainly inks, dyes, LD films etc. are used. The complainant obtained cash credit facility of 15 lakhs from the OP-2, Canara Bank, based on his turn over and stock in hand.

3.