The central legal point established in the judgment is the requirement for evidence to support claims and the impact of arbitrary actions by officials on the court's decision.

ORDER

1. Heard learned Counsel for the petitioner. Notice issued to the respondents has been received back with the postal remarks refused . Proceeded ex parte.

2. Petitioner was the opposite party before the District Forum. Case of the complainant-respondent is that he got electric connection from the petitioner in the year 1998 after making necessary deposites and since then he was paying meter rent @ Rs. 45 per month. Payment of Rs. 1,400 against the cost of the meter was adjustable as per quotation of the opposite party dated 12.1.1998. In the month of November, 2001, the meter suddenly stopped functioning and he informed of the same to the petitioner. The personnel of the petitioner took the meter of the respondent and told him that his meter had been burnt and he had to pay Rs. 16,000 being the cost of the electric meter. In the bill of November, 2001, the meter rent was shown to be Rs. 45 while in the month of October, 2001 no meter rent was charged. In subsequent months also, the meter rent was charged @ Rs. 45 and Rs. 50 but in the month of April, 2002, the meter rent was charged @ 400. Thus, for removal of discrepancy in the bill, complainant approached the petitioner but in vain. Thereafter, the complaint was filed before the District Forum.

3. District Forum allowed the complaint and directed the petitioner to realize the meter rent @ 45 from the very month in which the meter was replaced by an electronic meter and the same rent will continue as per order No. 5936 dated 1.10.2001. Petitioner was further directed to refund the sum of Rs. 16,000 already taken as advised in ten equal monthly instalments by way of adjustment in the consumption bill as per office order of the Board Rs. 10,000 were awarded by way of compensation.

4. Aggrieved by the order passed by the District Forum, petitioner filed an appeal before the State Commission. The State Commission partly accepted the appeal and set aside the order of the District Forum regarding payment of compensation of Rs. 10,000. It was held that the petitioner fell a pray to the whimsical and arbitrary attitude of the concerned officials of the Board. The State Commission while dismissing the appeal recorded the following findings:

"In their written objection filed before the Forum below the O.Ps. stated that the complainant applied for a new meter as his old meter was burnt out. An inspection was made by the Board officials. It was ascertained that the meter got burnt due to overloading of consumption, A new electronic meter of 20 HP load capacity was installed. The meter rent and the deposit were fixed in terms of Board's order No. 15936 dated 1.10.2001. They, therefore, did not commit any mistake/wrong and there was no deficiency in service on, their part. The liability for loss of the meter in question was on the consumer/complainant in terms of Clause 4 of the said order of the Board.

The impugned office order No. 5936 dated 1.10.2001 was issued under the signature of the secretary of the W.B.S.E.B. in respect of industrial and commercial consumptions with connected load of 20 HP/15 KW and above the monthly meter rent could be charged at Rs. 400 but this meter rent with connected load of 20 HP had not been charged by the Board from some other neighbours of the Complainant. This is to be looked into by the Board. The norm is equally applicable to all. The existing industrial and commercial consumers are to approach the Board for enhancement of load to 20 HP/15 KW and above and they will he provided with electric meter at a monthly meter rent of Rs. 400. It appears, the present complainant/respondent did not personally approach the Board for enhancement of his load capacity. He simply informed the Board that the meter was not functioning and it was the Board itself who increased the load to 20 HP unilaterally and also unilaterally fixed an electronic meter in place of the old burnt out meter. This clause is thus not applicable in the case of the complainant. It was the fin