ORDER

Anupam Dasgupta, Member - The present appeal seeks to challenge the order dated 13.5.2004 passed by the Uttar Pradesh State Consumer Disputes Redressal Commission, Lucknow (in short, the State Commission ) in complaint case No. 71/SC/1997. By its impugned order, the State Commission held the appellant (original opposite party Nos. 2-4) guilty of deficiency in the performance of service of providing air travel to the officers of the respondent company (complainant, and some others) and directed the refund of Rs. 6,63,060 towards the cost of 117 valid tickets purchased by the complainant for air journey of its officers on the Delhi-Allahabad-Muirpur-Lucknow-Delhi Sector, along with interest @ 6% per annum from the date of deposit of the amount with the appellant Airways till the date of its refund.

2. The facts relating to the complaint were that the appellant Airways decided to introduce a flight on the Delhi-Allahabad-Muirpur-Lucknow-Delhi Sector from 29.2.1996. In accordance with the agreed arrangement, the respondent company purchased 315 tickets in advance for travel on the Muirpur-Delhi-Muirpur Sector during March - April 1996 of which, 150 tickets for travel in March 1996