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NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION
J.M. Malik, Presiding Member
ONGC LTD. AND ORS. - Appellants
Versus
RESEARCH CONSUMER EDUCATION SOCIETY AND OTHERS - Respondents
Revision Petition Nos. 3382 to 3389 of 2013 against Order dated 17.6.2013 in First Appeal Nos. 872/2010, 873/2010 to 879/2010 of State Consumer Disputes Redressal Commission, Gujarat, Ahmedabad
Decided on : 20-03-2014

Advocates Appeared:
Mr. Shivendu Singh, Advocate, for the Appellant; Mr. Amjid Maqbool with Mr. Siddharth Kaushik, Advocates, for the Respondent

The Consumer Fora have the power to adjudicate pension matters under the Consumer Protection Act, 1986.

Headnote:

PENSION - Consumer Fora's Power to Adjudicate Pension Matters - Consumer Protection Act, 1986 - Section 2(1)(d)(ii), Section 3 - Regional Provident Fund Commissioner v. Bhavani, AIR 2008 SC 2957 - Regional Provident Fund Commissioner v. Shiv Kumar Joshi, 2000 (1) SCC 98 - Assistant Provident Fund Commissioner, Raichur v. Vasant Madhav Kerur, RP No. 765 of 2013 - The court discussed the interpretation of the Consumer Protection Act, 1986, and its applicability to pension matters, citing key legal provisions and their interpretations from relevant case laws. The court emphasized that the Consumer Fora have the power to adjudicate pension matters under the Act, dismissing the revision petitions and imposing costs on the petitioners.

Fact of the Case:

The parties disputed the Consumer Fora's power to adjudicate pension matters, citing an authority of the Supreme Court. The petitioners argued that the Consumer Fora have arrogated powers they do not possess.

Finding of the Court:

The court dismissed the revision petitions, emphasizing that the Consumer Fora have the power to adjudicate pension matters under the Consumer Protection Act, 1986.

Issues: Dispute over Consumer Fora's power to adjudicate pension matters.

Ratio Decidendi: The Consumer Fora have the power to adjudicate pension matters under the Consumer Protection Act, 1986.

Final Decision: The revision petitions were dismissed, and costs were imposed on the petitioners.

ORDER

Mr. Justice J.M. Malik, Presiding Member -The parties are up in arms over the question of pension. It is always desirable that the pensioners should be treated with kid gloves but it is unfortunate that in our times, they are exasperated by senseless delay. The Department is always interested in wasting more money and their time, than it is involved in such like frivolous litigations.

2. The Chairman-cum-Managing Director, ONGC Ltd. and their Executive Officer and the Chief Manager (F&A) have called into question the orders rendered by the District Forum and Gujarat State Consumer Disputes Redressal Commission, Ahmedabad. Both the Fora below have given the concurrent findings.

3. All the revision petitions are identical and the same will be decided through this common judgment.

4. This is an indisputable fact that all these cases pertain to the pension. The main grievance of the opposite parties/petitioners is that the Consumer Fora are not armed with the power to adjudicate the pension matters. The Counsel for the petitioners did not raise any other point. In order to buttress his arguments, he has cited an authority of the Supreme Court reported in Dr. Jagmittar Sain Bhagat v. Dir. Health Services, Haryana & Ors., decided on 11.7.2013 in Civil Appeal No. 5476 of 2013 wherein the Supreme Court was pleased to observe:

"In view of the above, it is evident that by no stretch of imagination a Government servant can raise any dispute regarding his service conditions or for payment of gratuity or GPF or any of his retiral benefits before any of the Forum under the Act. The Government servant does not fall under the definition of a "consumer" as defined under Section 2(1)(d)(ii) of the Act. Such government servant is entitled to claim his retiral benefits strictly in accordance with his service conditions and regulations or statutory rules framed for that purpose. The appropriate Forum, for redressal of any his grievance, may be the State Administrative Tribunal, if any, or Civil Court but certainly not a Forum under The Act."

5. Learned Counsel for the petitioner vehemently argued that the Consumer Fora have arrogated to themselves those powers which they do not possess.

6. We clap no value with these arguments. The judgment of Dr. Jagmittar Sain Bhagat v. Dir. Health Services, Haryana & Ors. (supra), must be read holistically. The same cannot be read in vacuato the detriment of one party and to the benefit of another party. Para 15 of the same judgment runs as follows:

"In Regional Provident Fund Commissioner v. Bhavani, AIR 2008 SC 2957, this Court dealt with the issue as to whether Dr. Padia's submissions regarding the non-applicability of the Act to the case of Regional Provident Fund Commis-sioner the person responsible for the working of a Pension Scheme, could be held to be a 'service giver within the meaning of Section 2(1)(o) of the Act, as it was neither a case of rendering of free service nor rendering of service under a contract of personal service so as to bring the relationship between the parties within the concept of master and servant . The Court held:

"In our view, the respondent comes squarely within the definition of consumer within the meaning of Section 2(1)(d)(ii), inasmuch as, by becoming a member of the Employees' Family Pension Scheme, 1971, and contributing to the same, she was availing of the services rendered by the appellant for implementation of the Scheme. The same is the case in the other appeals as well."

7. It must be borne in mind that the complainants in the instant case are not the Government servants. They work in a semi Government institution. They cannot approach the State Administrative Tribunal or Civil Court. The Civil Court will entail a lot of time. By virtue of Section 3 of the Consumer Protection Act, 1986, they have got the remedy of redressal of their grievances in the Consumer Fora itself.

8. Moreover, in Regional Provident Fund Commissioner v. Shiv Kumar Joshi, 2000 (1) SCC 98, it was

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