ORDER

J.D. Kapoor, President (Oral)- Complainants are U.S. citizens. They had purchased two round trip tickets from Delhi in the business class on May 15, 1999 bearing No. 117-6894467851-54 with flight sectors as Delhi-Copenhagen-Newark-Copenhagen-Nice-Copenhagen-Delhi. On this sector-2 checked in baggages are allowed with maximum weights of 64 kgs. On May 23, 2000 the complainant boarded the SAS flight at Newark at 18.15 hours and checked their luggage. At the time of receiving the baggage from the complainants no objection was raised by the OP and the baggage was cleared since it was found within the permissible limits. The baggage was received at Copenhagen Airport. Except for the bare minimum required by the complainants the rest of their luggage was deposited in the left luggage facility as the complainants were proceeding to Nice for few days. The complainants boarded the SAS flight from Copenhagen to Nice at 10.45 hrs on May 24th 2000. In Nice they did not check in their baggage. They retained it as hand baggage. From Nice Lyon-Nice the complainants travelled by Air France. Complainants were instructed by the officials of Air France at Lyon to check in their hand baggage, whi