ORDER

Barkat Ali Zaidi, President (Oral)- The short facts of the case are that the complainant had a ticket for travelling by Airways Go Airlines on 30.1.2007 and the departure time of the aircraft at Mumbai was at 2.15 p.m. reaching Delhi at around 5.50 p.m. The complainant reached the airport, and when she was getting her baggage check-in, she was informed by the air persons that the flight was delayed. Thereafter the air people informed the complainant that the flight will take off at 5.30 p.m. Thereafter, the complainant was informed that the flight was further delayed by one hour. The plane ultimately arrived at 6.50 p.m. and she reached Delhi at about 11.15 p.m. as against the schedule time on 5.50 p.m. Her grouse is that she and other co-passengers were exhausted, and most of them went back to their houses. She had to wait at the lounge during the stay period and there was no arrangement for drinking water, refreshment or food. A representation to this effect was also submitted by the passengers including the complainant to the airport authorities the same day, at Mumbai itself. The complainant, alleging the aforementioned facts, charged the OP with deficiency in service, and