ORDER

Mr. Ramesh Bawri, Senior Member Heard the respective learned Counsel and perused the Memo of Appeal and the case records. The brief facts of the case are that the Respondent/Complainant is the customer of the Appellant/opposite party being subscriber of telephone No 2240457 at her residence. The Complainant alleged before the learned District Forum in her Complaint No. 31 of 2007 that there was discrepancy towards excess meter reading and billing despite moderate use of the telephone for local calls only. The matter was brought to the knowledge of the OP on 29.8.2005. On 19.1.2006 the OP informed the Complainant that there was no fault found in the meter reading of the Complainant and asked for clearance of the bill date 5.7.2005 and all outstanding bills. On 7.2.2006 the Complainant paid all the outstanding bills as directed by the OP. On 27.2.2006 the Complainant requested the SDE (Commercial) BSNL to cancel the existing telephone No. 2240457 by replacing with a new number as the Complainant was encountering frequent faulty functioning of the telephone line. There was no response from the OP and the telephone line of the Complainant was disconnected on February 2006. On 2.5.