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JAMMU AND KASHMIR STATE CONSUMER DISPUTES REDRESSAL COMMISSION
(Retd.) G.D. Sharma, President and Mrs. Rifat Aijaz, Member
NATIONAL INSURANCE CO. - Appellant
Versus
AB. QADEER NAIK - Respondent
Revision Appeal No. 33 of 2005
Decided on : 20-07-2009

Advocates Appeared:
M.A. Lone, Advocate, for the Appellant; M.A. Dar, Advocate, for the Respondent

The appointment of a surveyor is crucial in assessing the loss in an insurance claim, and public documents such as FIR have evidentiary value.

Headnote:

Insurance - Claim for fire damage - Appointment of surveyor - [INSURANCE] - [Insurance Act, Section 64UM, Section 64UM(2)] - The court discussed the requirement of intimation of loss to the insurer, the role of a surveyor in assessing the loss, and the evidentiary value of public documents such as FIR. The court emphasized the importance of appointing a surveyor to gather evidence and make a fair assessment of the loss, and dismissed the revision petition due to its lack of merit and causing unnecessary delay in claim settlement.

Fact of the Case:

The respondent filed a complaint claiming indemnification and compensation for fire damage to his insured house. The petitioner resisted the claim, alleging lack of intimation and denial of appointment of a surveyor.

Finding of the Court:

The court dismissed the revision petition, stating that the appointment of a surveyor was necessary to gather evidence and make a fair assessment of the loss. The court also emphasized the evidentiary value of public documents such as FIR and criticized the delay caused by the petitioner.

Issues: Intimation of loss, appointment of surveyor, evidentiary value of public documents, delay in claim settlement

Ratio Decidendi: The appointment of a surveyor is crucial to gather evidence and make a fair assessment of the loss. Public documents such as FIR have evidentiary value. Unnecessary delay in claim settlement is criticized.

Final Decision: The revision petition was dismissed, and the petitioner was directed to pay a cost of Rs. 5000 to the respondent. The Forum was directed to decide the case at top priority, and the petitioner was instructed to get the loss assessed from a competent surveyor within one month's time.

ORDER

G.D. Sharma, J. - Through the medium of this revision petition order dated 13-05-2005 passed by the learned Divisional Forum, Srinagar (hereinafter to be referred as 'Forum') has been challenged. The brief facts of the case are that the respondent filed the complaint in the Forum on 19-11-2001 with the allegations that during the currency of the insurance policy his insured house situated in village Aharbal was gutted in fire on 30-04-98. The indemnification in the sum of Rs. 3.00 lakhs and compensation for an amount of Rs. 1.50 lakhs was claimed. The claim was resisted by the petitioner mainly on the plea that the respondent had not intimated the petitioner about the loss and it was also denied that he had prayed for the appointment of any surveyor. In support of the complaint, complainant's son namely, Mr. A.H. Naik, advocate has appeared as a witness and stated that when he received information about the burning of his father's house he alongwith his agent visited the spot and found windows, door etc. missing. Fixtures were also removed and incident was reported in the police on 02-05-98. Mr. Qazi Ali Mohd., clerk of the witness A.H. Naik has also supported this version. On behalf of the petitioner Mr. Imtiaz Ahmed, Asstt. Branch Manager has appeared as a witness and stated that in the year 1998 he was assigned the job of dealing with the claims and receipt of intimation about the losses. That during his tenure no intimation letter was received. He had also brought the record with him and in the record no intimation regarding the alleged loss was registered. He repelled the contention of Mr. A.H. Naik, witness of the respondent by stating that Mr. Mohd. Abbas who was Development Officer could not submit the required information if any he had received of behalf of the insured. He totally denied that intimation had been given but that was not recorded in the relevant register. The learned Forum after the appraisal of the evidence has believed the evidence of Mr. A.H. Naik that he himself had intimated the petitioner regarding the damage caused to the insured premises. Inference was also drawn regarding the alleged loss on the premises that when the insurance policy was not denied then the insured would not fail to intimate the insurer about the loss caused to the property. The Forum has been accepted the contention that even an oral intimation was sufficient about the loss. Since, there was no assessment made in accordance with the prescribed procedure, so the Forum did not place any reliance on the estimate of loss which have been assessed by the concerned JE, but had directed for the appointment of a surveyor who can be the authorised expert under the law to make the assessment of the alleged loss. The direction was given to the petitioner for the appointment of a surveyor and submission of his report within one month.

2. The order has been challenged through the medium of the revision petition on the following grounds: -

A. That the order is illegal because the Forum has not properly appreciated the evidence and it is a wrong exercise of the jurisdiction.

B. There was also a violation of the terms and conditions of the insurance policy because intimation was not given within time and this aspect has also been over-looked by the Forum.

3. Heard the arguments.

4. Mr. Lone, the learned advocate for the petitioner has reiterated the grounds of the revision petition in his arguments and further stated that the Forum has believed the case of the complainant that intimation had been given and thus has given a final verdict in the case which goes to the root of the case.

5. In rebuttal Mr. Dar, advocate has contended that the impugned order is not a final order as it is in the nature of an interlocatory order because the Forum has directed the petitioner for the appointment of a surveyor simpliciter who is only a qualified expert to make the assessment of the loss. He could gather the evidence on spot by examining the insured house

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