ORISSA STATE CONSUMER DISPUTES REDRESSAL COMMISSION
Subash Mahtab, President In-charge and Basanti Devi, Member
JAGDISH PRASAD KHANDELWAL - Appellant
Versus
PRATAP CHANDRA BEHERA AND ORS. - Respondents
Consumer Dispute Appeal No. 597 of 1997
Decided on : 13-05-2008
Consumer Protection Act - Defective Tyres - Section 2(1)(g) - Summary: The court found that the dealer and manufacturer were equally responsible for the defective tyres sold to the complainants. It held that the dealer had discharged his duty by requesting the manufacturer to replace the tyres, and therefore, was not liable for causing deficiency in service. The manufacturer was held responsible for selling defective tyres through its dealer and was ordered to replace the defective tyres or refund the price. The compensation awarded for financial sufferings, mental agony, and harassment was modified, and the appeal was allowed in favor of the dealer.
Fact of the Case:
The complainants purchased tyres, tubes, and flaps from the dealer on credit, and the truck met with an accident due to a burst tyre. They filed a case claiming compensation for financial sufferings, mental agony, and harassment.
Finding of the Court:
The court found that the dealer had discharged his duty by requesting the manufacturer to replace the defective tyres and was not liable for causing deficiency in service. The manufacturer was held responsible for selling defective tyres and was ordered to replace them or refund the price. The compensation awarded was modified, and the appeal was allowed in favor of the dealer.
Issues: Liability of the dealer and manufacturer for defective tyres, compensation for financial sufferings, mental agony, and harassment.
Ratio Decidendi: The dealer was not liable for causing deficiency in service as he had requested the manufacturer to replace the defective tyres. The manufacturer was responsible for selling defective tyres and was ordered to replace them or refund the price.
Final Decision: The appeal was allowed in favor of the dealer, and the orders of the District Forum were modified in respect to the manufacturer's liability for the defective tyres and compensation.
ORDER
Mrs. Basanti Devi, Member - This appeal has been directed by opposite party No. 1 of the C.D. Case No. 280 of 1993 challenging the orders dated 17.2.1997 of the District Forum, Mayurbhanj at Baripada.
2. Facts in brief as per the complaint is that opposite party No. 2/respondent No. 3 is the tyre and tube manufacturing company and opposite party No. 1/appellant is his authorized dealer. The complainants are two brothers and have purchased on 21.1.1993 two Dunlop x M R1b9-00-20 tyres, two tubes and two flaps worth Rs. 13,500 as per credit memo (Ext. 1) (xerox copy of cash memo) from opposite party No. 1 on credit on payment of Rs. 4,200 by complainant No. 1 promising to pay the balance amount in future according to the complainant. They have fitted the tyres, tubes and flap in their truck bearing No. ORM 9798 and used the truck. Purchase on credit was not mentioned in the cash memo and at the time of full payment, opposite party No. 1 demanded and finally received from them Rs. 14,200 making endorsement on the backside of the credit memo which they knew after getting the original credit memo (Ext. 1). On 4.7.1993 at 3 a.m., the truck suddenly turned upside down near Kansabansa bridge and fell under the bridge as the front new right side tyre bearing No. DP 065 burst of due to gross manufacturing defect and was sub-standard, when the truck was being driven at very low speed and carefully. Sora P.S. Case was registered for the accident. The Motor Vehicles Inspector, in short, the M.V.I. on spot verification on 6.7.1993 reported vide report (Ext. 2) (xerox copy) that as the tyre of front right side burst, the truck was not controllable and accident took place. Complainant had purchased new tyre to bring truck to road. The truck remained idle for ten days and put complainants into loss. The truck driver faced criminal proceeding and they have spent rupees 2,500 to bring the truck on road. When the complainants approached opposite party No. 1, instead of helping them he misbehaved with them. Thus they having suffered from monetary loss, harassment and mental agony, complainants filed the C.D. Case claiming compensation of Rs. 22,450.
3. The opposite party No. 1 vide his written version though has admitted as the local dealer of opposite party No. 2-manufacturer of tyre, tube and flap and to have sold alleged numbers of tyres, tubes and flaps to the complainant yet denied to have demanded and received Rs. 700 more towards price of the sold articles. He denied to have issued credit memo and to have written the figures of price at the reverse of Ext. 1 stating that Ext. 1 has been purely manipulated and forged for the purpose of this case. His specific case is that he has sold these articles in good and perfect condition for Rs. 13,500. The accident in question was long after purchase of the same and there might have been much wear and tear caused to the tyre. But being requested by the complainants, when he wrote about this to the opposite party No. 2, opposite party No. 2 after verification intimated that the tyres were perfect and the accident might have been due to faulty driving and did not replace tyres. According to opposite party No. 1, he is not liable if there is any manufacturing defect in these goods and the tyres if at all found to be defective, at best opposite party No. 2-manufacturer, can be made liable to pay compensation. He has denied all othe allegations made by the complainant and had claimed for dismissal of the C.D. Case having been filed for mala fide intention.
4. The District Forum relied upon the case of the complainant on the basis of Exts. 1 and 2 and was convinced that opposite parties have sold substandard tyres which have manufacturing defects, as a result of which there is loss of earnings of the complainants. Therefore, in its order dated 17.2.1997, District Forum directed both opposite parties to replace those tyres and tubes by perfect ones or else to return the price thereof and awarded against th
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