ORDER

Prem Narain, Presiding Member—This revision petition has been filed by the petitioners Branch Manager, Reliance Nippon Life Insurance Co. Ltd. and anr. against the order dated 18.09.2018 of the State Consumer Disputes Redressal Commission, Madhya Pradesh, (in short ‘the State Commission’) passed in Appeal no.2467 of 2013.

2. Brief facts of the case are that the respondent/complainant’s sister Smt Shiv Kumari Avwadhiya (deceased) had availed a Life Insurance Policy bearing no. 17686425 on 09.08.2010 for basic sum assured of Rs.10,00,000/-. On 25.03.2012 the policyholder died suddenly due to cardiac arrest. After the death of the policyholder, the respondent presented the death certificate and Xerox copy of the policy to the petitioner/OP for the claim amount. As per the instruction of OP, the respondent sent a written application for the claim on 17.05.2012 along with other documents but opposite parties failed to pay the claim amount to the respondent. The respondent filed the complaint before District Forum for deficiency in services on the part of the petitioner. District Forum vide its order dated 12.08.2013 allowed the complaint against opposite parties with the cost of Rs.