JUDGMENT :

Sham Sunder (Retd.), President

This order shall dispose of the aforesaid two First Appeal Nos. 17 of 2014, titled as Air China Limited v. Smt. Sarita Bajaj and Ors., and 555 of 2013, titled as Smt. Sarita Bajaj and Anr. v. Grand Travel Planners (P) Ltd. and Anr. arising out of the order dated 14.11.2013, rendered by the District Consumer Disputes Redressal Forum-II, U.T., Chandigarh (hereinafter to be called as the District Forum only), vide which it accepted the complaint, filed by the complainants (now respondents No.1 and 2 in First Appeal No. 17 of 2014 and appellants, in First Appeal No. 555 of 2013), and directed Opposite Party No.2 (now appellant in First Appeal No.17 of 2014 and respondent No.2, in First Appeal No. 555 of 2013), as under:—

“In the light of above observations, we are of the concerted view that the Opposite Party No.2 is found deficient in giving proper service to the complainants. Hence, the present complaint of the Complainants deserves to succeed against the Opposite Party No.2, and the same is allowed, qua it and is dismissed qua Opposite Party No.1. The Opposite Party No.2 is directed to:—

[a] To pay an amount of Rs.15,000/- on account of deficien