ORDER :

NOUSHAD ALI, PRESIDENT

1. This appeal is filed by the unsuccessful complainant against the order dated 29.6.2015 in C.C.No.33/2015 passed by the District Forum, Kadapa.

2. The appellant/complainant purchased bus ticket (Ex.A.1) reserving seats for himself, his wife and his daughter to travel from Kadapa to Srisailam on 15.11.2014 at 1.45 a.m. Seat Nos. 3, 4 and 16 were reserved for them in Bus Service No. 6492 whose departure time was 1.45 hours. The complainant along with his wife and daughter reached the bus station well in advance by 1.15 a.m. After having waited for five minutes, he learnt from the announcer who was asleep by then that the bus had left the station before 1.30 hours. The announcer endorsed the said fact on the reverse of Ex.A.1 ticket. The complainant having thus missed the bus addressed Ex.A.2 notice dated 15.11.2014 to the 1st Respondent Regional Manager, APSRTC, Kadapa. He demanded refund of the fare for having deprived him of the journey. As there was no response, he addressed another letter, this time to both the respondents. He received reply dated 27.3.2015 from the 2nd Respondent Depot Manager marked as Ex. A.3. The 2nd Respondent expressed regrets