NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION, NEW DELHI
Dinesh Singh, Presiding Member and Karuna Nand Bajpayee, Member
Taken up through video conferencing
Damodar Valley Corporation – Petitioner
versus
Bharat Hi Tech (Cements) Pvt. Ltd. and Ors. – Respondents
Revision Petition No.462 of 2021
(Against the Order dated 10/03/2021 in Appeal No.371/2013 of the State Commission West Bengal)
Decided on 9.8.2021
Consumer Protection Act, 1986 – Section 21(1)(b) (Consumer Protection Act, 2019 Section 58(1)(b)) – Revision Petition - Against the Order dt. 10.13.2021 in Appeal of the State Commission - Appeal pending adjudication before State Commission since 2013 – This Commission doesn’t feel very satisfied the way proceedings have been going on at State Commission, it is concerned about the drawn-out period of abt. 8 yrs. that has already elapsed in proceedings when ideal normative period of deciding appeal is 3 months – Though Complaint dismissed by Distt. Forum yet by way of filing of IAs during course of the hearing of Appeal at State Commission, substantial part of payment for electricity consumption has been kept stayed by Petitioner - This Commission doesn’t propose to enter into correctness of interim orders passed by State Commission, as it may lead to observations having bearing on the final adjudication of the merits of the appeal. (Paras 1, 2, 5, 6 & 7)
Result: Revision petition disposed of; matter be adjudicated with dispatch by State Commission by hearing it on a day-to-day basis till its final conclusion.
ORDER
Heard the learned senior counsel / learned counsel for the two sides. Perused the material on record.
2. This revision petition has been preferred under Section 21(b) of the Act 1986 (corresponding Section 58(1)(b) of the Act 2019), impugning the Order dated 10.03.2021 of the State Commission in I.A. No. 135 of 2021 in F.A. No. 371 of 2013. The said Order reads as below:
Order No. 21
Heard the Ld. Advocate for the Appellant regarding IA/135/2021. None appears on behalf of Respondent. Perused the order dated 04.01.2019 as well as letter dated 24.02.2021 of Ld. Advocate of Respondent.
In view of the observation made in earlier order disconnection notice dated 28.01.2021 be stayed till disposal of the Appeal. Barring disputed arrear bills, current electricity bills be paid in regular course.
Thus, IA is disposed of. To date for hearing.
The appeal is pending adjudication before the State Commission since 2013; the interim Order of the State Commission, impugned herein, has been passed in 2021.
It is germane to note that the ideal normative period for disposing of an appeal is 90 days of its admission [Section 19A of the Act 1986 (corresponding Section 52 of the Act 2019)].
3. The learned counsel appearing for the revisionist corporation has assailed the legitimacy of the impugned Order of 10.03.2021.
One of the main contentions raised on the revisionist’s behalf is that even though the complaint filed by the respondent complainant was dismissed by the District Commission vide its Order dated 04.03.2013 (“- - - Ordered: That the Consumer Complaint No. 35 of 2009 be and the same is dismissed on content without cost. - - -” ), the State Commission passed an anomalous Order at the time of admitting the appeal on 19.04.2013 whereby it stayed the operation of the Order of the District Commission (“- - - interim stay of operation of the impugned order as prayed for is granted till the next date fixed below. - - -”). The submission is that when the complaint had already been dismissed and nothing remained to be acted upon, there was hardly any question or justification for the State Commission to pass an order to stay the operation of the District Commission’s Order.
Further contention is that during the course of hearing of the appeal, interlocutory applications have been filed on behalf of complainant company and the State Commission has been passing a number of interim orders, including the Order impugned herein, whereby it has been staying the payment of electricity bills of huge amounts and which also include bills relating to the period subsequent to the filing of the complaint; and the State Commission has been concurrently staying the various notices for disconnection of the electricity supply.
The contention is that in such a manner the complainant company has not been paying its bills fully even though it is consuming electricity since a long period of time, resulting in continued staggering losses to the revisionist corporation.
Another contention is that the complainant is a private limited company engaged in the business of manufacturing cement and is not ‘consumer’ within the meaning of Section 2(1)(d) of the Act 1986 (corresponding Section 2(7) of the Act 2019).
4. Learned counsel appearing for the respondent company has tried to rebut the submissions, contending that the bills that have been raised are disputed and therefore there is nothing wrong if the State Commission has proceeded to stay the payment of the bills or has stayed the steps towards disconnection.
5. We have perused the record and do not feel very satisfied with the way in which the proceedings have been going on at the level of the State Commission and also feel concerned about the drawn out period of about 08 years that has already elapsed in the proceedings especially when the ideal normative period of deciding an appeal is 03 months.
6. It is too obvious that the initial Order passed by the District Commission on 04.03.2013 was in the natur
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