JUDGMENT

Dr. D.P. Choudhury, President.—Heard learned counsel for the appellant. None appears for the respondent.

2. Here is an appeal filed u/s 15 of the erstwhile Consumer Protection Act, 1986 (hereinafter called the ‘Act’). Parties to this appeal shall be referred to with reference to their respective status before the District Forum.

3. The case of the complainant in nutshell is that the complainant being owner of passenger bus bearing Registration No. OR-07-V-3873 has purchased insurance policy from the OP covering risk from 8.10.2010 to 7.10.2011 on payment of due premium. It is alleged inter alia that on 1.7.2011 at about 4.05 PM the vehicle met accident near village Jilundi Main Road. Thereafter, matter was reported to the OP. Surveyor was deputed to assess the loss. Thereafter, subsequent surveyor was appointed to assess the loss who assessed the loss at Rs.1,17,000/-. Finally, OP repudiated the claim on 1.3.2012 stating that the vehicle has no route permit. So being aggrieved with such deficiency in service, the complaint was filed.

4. OP appeared and filed written version stating that they have received the information and also deputed two surveyors. The second surveyor