ORDER

The present Appeals have been filed against the Orders dated 31.01.2020 passed by the State Consumer Disputes Redressal Commission Jharkhand, Ranchi (hereinafter to be referred to as “State Commission”), whereby the Complaints filed by the Complainants were partly allowed and State Bank of India (hereinafter referred to as Opposite Party Bank) was directed to pay lump sum compensation of 30,00,000/- within one month, failing which it would carry interest @6% p.a..

2. Since the facts and question of law involved in these First Appeals are similar, these Appeals are being disposed off by this common Order. However, for the sake of convenience, FA No. 382 of 2020 is treated as the lead case and the facts enumerated hereinafter are taken from Complaint No. 05 of 2018.

3. Brief facts of the case as narrated in the Complaint are that the Complainants had Saving Bank Account and several High Value Fixed Deposit Accounts for nearly last four decades with State Bank of India, Bokaro Steel City (hereinafter referred to as the ‘OP Bank’). They were also allotted Safe Deposit Locker No. 1/46 by the OP Bank. During the intervening night of 25th and 26th December 2017 a theft took place in