ORDER

R. Subbiah, President.—As against the Order, dated 21.01.2016, passed by the DCDRF, Chennai-South, in C.C. No.52 of 2011, the complainant/Firm has filed F.A. No.69 of 2016 on the grievance that the District Forum ought to have allowed their total claim instead of allowing the complaint in part, while the Opposite Party/Export Credit Guarantee Corporation, by filing F.A. No.167 of 2017, seeks to set aside the impugned order in partly allowing the complaint and consequently directing them to pay the complainant a sum of Rs.6,51,081/- with interest @ 9% p.a. from the date of complaint till the date of payment, besides a sum of Rs.5,000/- towards litigation charges.

2. Since both the appeals arise from the same impugned order and the issues involved therein are inter-connected, they are disposed of by this common order.

For the sake of convenience, the parties shall be referred to in the course of this order, as per their respective rankings before the District Forum.

3. In brief, the case of the complainant, as given in the complaint filed by them before the District Forum, is as follows:-

The complainant/partnership firm, carrying on the business of exporting agarbathis, perf