ORDER

Rajesh K. Arya, Member—This appeal has been filed by the complainant, namely, Sh. Ajay Kumar Sharma (appellant herein), against order dated 11.02.2021 passed by the District Consumer Disputes Redressal Commission-I, U.T., Chandigarh (in short ‘District Commission’), whereby his consumer complaint bearing No.55 of 2021 has been dismissed at the preliminary stage by the Ld. District Commission.

2. The case of the complainant (appellant herein), namely, Sh. Ajay Kumar Sharma, before the Ld. District Commission was that on 06.03.2020 at around 10:16 p.m., he online ordered Italy Treat Pizza etc. costing Rs.234/- for his children and made total payment of Rs.287.70 through Paytm inclusive of taxes and Rs.10/- for on time or free. However, the respondents failed to deliver the order till 10:30 p.m. and thereafter, the appellant received a message that the order is declined, refund process was initiated and the amount was to be refunded in two business days. The appellant also complained to Chief Commissioner, Consumer Protection Authority, New Delhi. No doubt, the amount was refunded but the appellant prayed for directing the respondents to either fulfill their promise or take back