ORDER

This common Order shall decide the two Appeals arise against the order of State Consumer Disputes Redressal Commission, West Bengal (in short, the ‘State Commission’) in CC No. 70 of 2011, whereby the State Commission partly allowed the Complaint.

2. The brief facts of the case are that on 11.10.2009, as the Complainant Dr. Durgadas Bhattacharyya admitted his father (for short the ‘patient’), 77 years old, under his care in B.M. Birla Heart Research Centre (OP-1). One unit of blood was transfused on 14.10.2009, the kidney function tests (KFT) revealed critically high values of blood Urea and Serum Creatinine, therefore the attending Nephrologist, Dr. Gautam Majumdar advised urgent dialysis. The dialysis could not be performed in OP-1 hospital because of non-availability of dialysis technician. Therefore, the Complainant got his father transferred to RVS Nursing Home, Kolkata for dialysis. It was alleged that on 14.10.2009 at 6.00 pm, on unit of ‘packed red blood cell (PRBCs) was requested for issue from the OP No.1 – Hospital, but the Medical officer at Blood Bank OP-1 refused to issue the blood though, it was ready and kept reserved after cross matching and the payment was al